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Shipping & Returns

SHIPPING POLICY

IMPORTANT: All delivery times may vary due to customs procedures and regulations in each country. Customs duties and fees differ per country and the customer is responsible for any incurred fees.

Baliboho offers free shipping for all orders £100 and over. Orders are processed and shipped the next working day from our warehouse, located in Harrogate, United Kingdom. Please make sure to provide a full, clear address and contact number to avoid any delay.

For urgent deliveries, please contact us before making your purchase online.

UNITED KINGDOM

Orders are expected to be delivered within 2 – 4 days. UK customs taxes and deferment fees are applicable and payable by the customer at the time of delivery.

EUROPE

Orders delivered within 3 – 4 days. Customs and taxes fees may be applicable and payable by the customer at the time of delivery.

UNITED STATES

Orders delivered within 5-6 days. Customs and taxes fees may be applicable and payable by the customer at the time of delivery.

Non-Delivery Areas

We endeavor to use carriers who offer a wide geographic delivery area. Some remote areas may not be covered or may have less frequent deliveries, however we will always try to make sure you are fully advised of any delivery issues.

ALL OTHER INTERNATIONAL LOCATIONS

You can expect your order to arrive within 5 days. Delivery times will vary due to customs procedures in different countries. Please note some countries apply customs and duties fees, which are payable by the customer at the time of delivery.

If you have any concerns, please contact us at info@baliboho.co.uk

Return & Exchange Policy

We want you to love your blankets and to be 100% satisfied with your purchase. If your order does not meet your highest expectations, we will refund the amount for all unused, unopened product from your order less shipping fees. We kindly advise that refund requests must be made within 14 days from receipt of merchandise. If you wish to return all or part of your order please email mail us at admin@baliboho.co.uk with the subject line “Order Return”. Please include your order number within your message including any images of the product. We will then advise you of the next steps.

Baliboho are only able to accept refunds, returns and exchanges on items purchased from www.baliboho.co.uk.

In an event of exchange, please specify the product(s) you wish to be shipped in exchange for your return.

We are here to help you and to ensure you are delighted with your products so please do not hesitate to contact us.